Refund Policy

1. Refund Eligibility

At Prisri Enterprise, we stand behind the quality of our services. Refunds are available under the following conditions:

• Refund requests must be made within 7 days of project completion
• The delivered work must fail to meet the agreed specifications
• All project milestones must have been completed by our team
• The client must have provided all necessary information and feedback

2. Non-Refundable Items

The following are non-refundable:

• Services already rendered and delivered
• Domain registration fees (these are received by third-party registrars)
• Hosting charges (these are received by third-party providers)
• Add-on services requested by the client
• Support services beyond the included support period

3. Refund Process

To request a refund:

• Contact us at support@prisri.org with detailed explanation
• Provide specific details about why the service doesn't meet specifications
• Our team will review your request within 5 business days
• If approved, refunds will be processed within 10-15 business days

4. Cancellation Policy

Projects can be cancelled under the following terms:

• Cancellations made before project start: 100% refund
• Cancellations after 25% completion: 75% refund
• Cancellations after 50% completion: 50% refund
• Cancellations after 75% completion: No refund

5. Maintenance & Support Refunds

Maintenance and support packages are non-refundable once commenced. However, if you're unsatisfied with the service quality, we'll work with you to resolve issues at no additional cost.

6. Contact Us

For refund inquiries, please contact us at:
support@prisri.org